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Okay, I’m finally going to get to this topic! Most business owners have no idea what that number is for them. To be fair, it can be all over the map for some businesses; but your typical service or retail business can figure this out very quickly; if they have the necessary data. So the formula looks like this:
V=ABC+(ABCX) Here is a work sheet I used in one of my past business’s to determine what my clients could justify spending on getting a new client.
Value of a New SATISFIED Client
V= True life-time VALUE of a new client
A= Average price of each sale
B= Number of sales per customer per year
C= Average number of years a satisfied client remains a client
X= Average number of referrals per year from a satisfied client
For example:
A= Average sale = $10
B= Number of sales per client Per year = 24
C= Average number of years they remain client = 5
X= Average number of referrals per year = 5
Formula: V= ABC + (ABCX)
V= $10x24x5 + ($10x24x5x5)
V= $1200 + $6000
Value = $7200
So we can see from this exercise that a client who brings in just $10 margin, twice a month is worth $7200 once you factor in his referrals. Let’s use the example of the restaurant again. Wouldn’t it make sense to pay me an on-going commission on the one person I send you when you consider the value my referral brings you with HIS referrals? (And you don’t pay me for that) There is unlimited potential in your business when you start looking at incremental profit; and the lifetime value of one of your clients.
Another way to pose the question is; how much would you be prepared to pay for your typical client if, instead of spending money on traditional advertising, you could walk into a store and buy guaranteed clients off of a shelf? First of all, there is no risk. Secondly you are only paying for results. Obviously, it makes sense that you could pay generously if you are only paying for results. Smart business people know that $1 invested with a guaranteed return of $1.50 is a GREAT deal. But many business owners literally, throw money at traditional advertising with no guarantees of any kind.
The answer, my friends, is Joint Ventures!
If you like this blog, subscribe to it and I will send you a Free E-Book on how to dramatically increase the profit in your business.
Patrick Giesbrecht
Joint venture Broker
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Patrick Giesbrecht
Joint Venture Broker
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This is my first blog entry using Posterous.com. If this works as well as they say it will; then giddy-up!
Some of you know that I am a joint Venture Broker. Almost everybody says; “What is that?” A Joint Venture Broker links solutions to problems and markets to businesses; and then gets paid a percentage of business that happens as a result of the connection. For example; I met a good contact who needed the services of a printer that I had been doing business with for some time. Now, the potential client was out of province and no relationship existed at that point. This really was business the printer would never have gotten without the introduction. My printer contact was happy to pay me an on-going commission on any business they did for the life of the business relationship because they saw this as incremental business.
In another post I will talk about why people are smart to pay on-going commissions; as opposed to a one-off finder’s fee. (Smart businesses get this, by the way, but most small and medium-sized business don’t)
For today; take a long look at your business and look for ways you could incentivize other people to become passionate fans of your business and promote you where ever they go. Talk to you soon!
Patrick Giesbrecht
Pacific North Marketing Ltd.
2nd Vice-President Abbotsford Chamber of Commerce
DollarMakers- Canadian Systems Director
www.jointventuresunlimited.com
p. 604-557-1227
f. 604-557-1232

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